Frequently Asked Questions

Everything you need to know about bringing Scandinavian design and quality into your home.

What is the typical shipping time for AVA of Norway products?

Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.

Do you offer international shipping?

Yes, we ship our home collections to most countries worldwide. Shipping costs and delivery windows vary by region and will be calculated at checkout.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How do I care for my AVA wooden furniture and textiles?

Our products are designed for longevity. We recommend using a damp cloth for wood surfaces and following the specific care labels on all textile products to maintain their quality.

Are your products sustainably sourced?

Sustainability is at the core of Norwegian design. We prioritize FSC-certified wood and eco-friendly manufacturing processes to ensure our products are as kind to the planet as they are to your home.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for flexible financing.